Privacy Policy

1. Introduction

Transition House Heroes ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our placement coordination services.

2. Information We Collect

Information You Provide:

• Contact information (name, email, phone number)
• Placement request details (housing needs, location, urgency level)
• Provider application information (business details, facility information)
• Payment information (processed securely by Stripe)

Information Collected Automatically:

• Browser type and version
• Pages visited and time spent
• IP address and general location

3. How We Use Your Information

• To coordinate housing placements with network providers
• To communicate with you about your placement request or membership
• To process payments for provider memberships
• To improve our services and website
• To comply with legal obligations

4. Information Sharing

We share your information only as necessary to provide our services:

• With Housing Providers: We share placement request details with verified network providers to facilitate coordination.
• With Service Providers: We use third-party services (Stripe for payments, email providers) that may process your data.
• Legal Requirements: We may disclose information if required by law or to protect our rights.

We do not sell your personal information to third parties.

5. Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights

You may request to access, correct, or delete your personal information by contacting us at [email protected]. We will respond to your request within a reasonable timeframe.

7. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated effective date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: [email protected]

Phone: (404) 507-4284